Privacy Policy

1. Introduction

Dark Line Technology Solutions (“Dark Line”, “we”, “us”, or “our”) is a South African intelligent infrastructure company that designs and supplies smart energy and water management products, including Gecko Hub, Gecko Switch, Geyser Gecko, Gecko Plus, and Gecko Connect. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, purchase our products, or otherwise interact with us, and describes your rights under the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable data protection laws.

2. Information We Collect

We may collect the following categories of personal information:

• Contact details you provide, such as your name, email address, phone number, and physical address, when you fill in a form, request a quote, or subscribe to our newsletter

• Account and order information, including billing details, purchase history, and installer or reseller information

• Device and product data generated by Gecko Hub, Gecko Switch, Geyser Gecko, Gecko Plus, and Gecko Connect, such as usage patterns, settings, and diagnostic information, where you have connected a device to our services

• Technical information, including IP address, browser type, device identifiers, and pages visited, collected automatically through cookies and similar technologies

• Communications you send us, including support requests, emails, and messages through our website or social channels

3. How We Use Your Information

We use personal information to:

• Provide, maintain, and improve our products, website, and services

• Process orders, payments, and installations, and communicate with installers, resellers, and developers

• Send marketing communications, newsletters, and product updates where you have opted in — you may unsubscribe at any time

• Monitor and analyse website traffic and usage to improve user experience

• Comply with legal obligations and enforce our terms and agreements

• Detect, prevent, and respond to fraud, security incidents, or technical issues

4. Legal Basis for Processing

Under POPIA, we process personal information only where we have a lawful basis to do so, including where you have given consent, where processing is necessary to perform a contract with you, where we have a legitimate interest that is not outweighed by your rights, or where processing is required to comply with a legal obligation.

5. Cookies and Analytics

Our website uses cookies and similar tracking technologies to operate correctly, remember your preferences, and understand how visitors use our site, including analytics tools that help us measure traffic and improve our content. You can control or disable cookies through your browser settings, though some parts of our website may not function properly without them.

6. Sharing and Disclosure of Information

We may share personal information with:

• Service providers who support our business, such as hosting, email, payment processing, and analytics providers, under appropriate confidentiality and data protection terms

• Installers, resellers, and distribution partners, where necessary to fulfil an order or provide support for our products

• Professional advisors, regulators, or authorities, where required by law or to protect our legal rights

• A successor entity, in the event of a merger, acquisition, or sale of some or all of our business assets

We do not sell your personal information to third parties.

7. Data Security

We implement reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction. While we take security seriously, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, including to meet legal, accounting, or reporting requirements, after which it is securely deleted or anonymised.

9. Your Rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information, subject to legal requirements

• Object to or restrict certain processing, including direct marketing

• Withdraw consent at any time, where processing is based on consent

• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us using the details below.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies.

11. Children’s Privacy

Our products and services are not directed at children, and we do not knowingly collect personal information from children without appropriate consent.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last updated” date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at info@darkline.co.za or (+27) 012 012 5835.